It is BBJ Inc.'s every intention to support and satisfy our clients and provide products and services which the customer will deem top quality in materials and workmanship.
BBJ inc. warrents for a period of one year of completion of the job, that its work will be:
- Free of major structural defents to the load bearing portion which affects function and use of the home;
- Free of defects in wiring, piping and duct work in the electrical, plumbing, heating, and cooling systems;
- Free of faulty workmanship or materials due to noncompliance with approval standards.
BBB CUSTOMER SATISFACTION PROGRAM
BBJ Inc. supports the business practices promoted by the Better Business Bureau. We are pledged to these standards of advertising, ethical business practices, customer service and satisfaction.
- If you, our customer, are dissatisfied, we promise to make a good faith effort to resolve the problem to your satisfaction.
- If a friendly settlement cannot be reached, we promise to engage in third party mediation procedures.
- If mediation fails, we promise to accept impartial arbitration, binding on both parties.
- These procedures are paid for by us and are available at no cost to you, our customer.
- The results of binding arbitration are achieved promptly, and eliminate court action, attorney or legal fees on both sides.
Dear Homeowner,
Remodeling is an ordeal. It is like having a woodworking shop located inside your house. It means taking your house apart in order to put it back together again, only different. All the while, your home is a workplace to a dozen strangers.
The purpose of this letter is not to frighten you away from your project, but to prepare you for the stress that you will inevitably feel. Every remodeling job creates some amount of disorder, dirt and confusion. Privacy may seem a thing of the past. Your house might feel more like a bus station with inspectors, subcontractors, and crew members coming and going. We will work hard to help you maintain your comfort and privacy despite these conditions. Our employees understand that this is not just a work site, it is your home.
Remodeling proceeds in stages and some of these are more difficult than others. Chances are you have already gone through the first stage, the inevitable delays and frustrations that come in dealing with planning departments to secure permits and zoning variances.
The next stress cycle comes with the demolition phase of your project, At this point, you see your house, your chief asset, crumbling around you. Electrical, plumbing, or heating service may be temporarily interrupted. The house may seen cold if the siding has to be removed on an exterior wall .You know you are paying for all this and start to wonder whether anything that looks so bad will ever look good again. All we can tell you at this point is that you will see progress every day. Once we start framing, your project will begin to take form.
Meanwhile, dust has an amazing ability to penetrate even the tiniest cracks and holes. We will do our best to keep this to a minimum by sealing up any penetrations and keeping the job site neat. But some dust is an inevitable part of the process.
After the major structural work is completed, the job seems to slow down as your house is invaded by a new group of people: subcontractors and inspectors. The work at this step has become more detailed and less impressive. But, it is one of the most important stages. So hang in there because the next phase, when the drywall is installed, is one of the most important stages despite a layer of fine, white dust that seems to be everywhere.
The last, and often the longest, stage is the finish work. The steps involved at this phase make for very slight daily changes. Rest assured we are working! We will do the best we can to meet any deadlines you have set for us, but our original schedule is based on our bid. Anything that happens along the way, including back-ordered materials, or change orders, will cause delays.
Finally, the day comes when you can begin using the space as you intended. We may be back on the scene to do a few little jobs that remain, but you can breathe a sigh of relief – you have survived the worst of it.